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Troubleshooting

Here you will find answers to common questions and tips for your Trifo robotic vacuum. You can either read the questions or watch the tutorial videos on our YouTube channel.

Lucy Ultra
Ollie Ultra
Emma Pet
Maxwell
Cleaning
App
Compatibility
Battery / Charging
Getting Started
Care and Maintenance
Does Lucy Ultra work in the dark?
Yes, it will work in the dark. However, sufficient light will enable the robot to make the best of the Trifo Intelligent Robotics Vision System (TIRVS) to clean your house more efficiently.
Does it mop and vacuum at the same time?
No, you will have to manually change put in the mopping pads when you are ready to mop.
How do I operate it to clean all my rooms? And how does it know where to go?
Just press the power button and the robot vacuum will navigate and clean all your rooms on its own. With AI technology, it will create the most efficient cleaning route. The cleaning route will be like a zig-zag pattern as it remembers the spots it has already cleaned, making sure to get every corner. You can check your robot vacuum’s mapping on the app.
How well does it clean along edges? Is there a separate edge function?
It has two side brushes that allow the robot vacuum to automatically clean alongside edges.
How does it work in a large house that might have several couches, tables, and other furniture?
The robot vacuum is very thin, around 2.91 inches tall. As long as the furniture has sufficient height above the floor, the smart vacuum robot will clean the area underneath.
Can the robot vacuum mapping be used in a two-story house?
Yes, but the robot can’t climb stairs, so you have to manually carry it up and move it to a different floor.
We have hardwood floors and carpet. Will the vacuum work on both surfaces?
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Does the robot vacuum cleaner work well on tiled floors?
Yes, the robot is suitable for most floor types, including hardwood, carpet and tiled floors.
Does it damage laminate floors?
No, the robot works great on them.
Does it work well on medium pile carpets?
Yes, the robot works well on medium pile carpets.
Does the robot vacuum work well moving back and forth between hardwood and carpet floors?
Yes, the robot vacuum is able to transfer between different types of floors.
Does this robot cleaner pick up sand?
Yes, it can pick up sand. However, we don’t recommend allowing it to pick up large amounts of sand as it may damage the robot. It is great at picking up any amount of dust and pet hair.
How does it do with wood chips and ash?
We don’t suggest allowing it to vacuum wood chips and ashes as it may cause damage. It does really well with dust, cotton, wool, hair, etc.
Can it resume where it left off after recharging?
Yes, you can switch on this function under “Settings” in the app.
Can this smart robot vacuum go into different rooms by itself?
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design allows it to clean under furniture.
Do I have to set up boundaries for this vacuum?
If you don’t have a door or only want to clean a specific area, you need to set up the boundaries and no-go zones through the app to ensure the robot vacuum remains in a certain area.
How do I edit the map in the app to set up barriers / no-go zones?
Within the app, click on “More Features”, “Map Settings”, and click on the “Edit” icon to designate areas and rooms and set no-go zones.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it actually clean everywhere or do you have to position it and guide it through an entire room?
You can use a barricade to stop the robot vacuum from going into a different room.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
As long as there are no obstructions, it will clean across an entire room on its own, on both hardwood floors and carpet.
Does Lucy self-empty?
No, you will have to take out the tray and empty it.
Does it have sensors to prevent it from falling down the stairs?
Yes, it has 4 cliff sensors.
Where do I download the app?
The Trifo Home App is available on Google Play for Android, as well as the App Store for iPhone or iPad.
Does the app show the cleaned area and path in real time?
Yes, it does. The app will display the real-time cleaning map. You can check its location and cleaning path on the app anytime, anywhere.
Can this robot be programmed to clean every other day or every few days?
Yes. Within the app, click on the hamburger menu at the top right corner. Click on “Cleaning Schedule” and input the time and day you would like the robot vacuum to clean.
How long will it clean for when I set the auto clean in my app?
The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.
Is it possible to directly see what's going on in a room on the app through the vacuum's camera?
Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with live-video on the app.
Are my security cam videos and data private?
Yes, data and videos only get stored locally and do not get uploaded or stored in any cloud system. Your privacy is fully protected with Trifo.
Is it compatible with Apple Siri?
No, it is not compatible with Siri yet.
Is it compatible with Apple?
Yes, it is perfectly compatible with iOS, Android devices, and tablets.
Is it compatible with Android?
Yes, it is compatible with Android.
Does the robot vacuum come with a lithium battery?
Yes, it comes with a 2500 mAh rechargeable lithium battery pack already built inside of it.
Can I replace the battery?
Yes. If the battery does not work, you may contact Trifo Support for the replacement of your battery.
How does it work?
The robot vacuum has a built-in battery. It also comes with a charger and charging base. When the battery runs low, the robot cleaner will return to the charging base by itself.
Should I turn the robot vacuum off or leave it in the base when not in use?
If you use it on a regular basis, you can just leave it at the charging base for self-charging until it’s fully charged. We suggest you turn off the robot if you will not use it for a long period of time.
What is the battery life?
The battery life is about 120 minutes on a full charge. Charging takes about 300 minutes. The battery has a 6 month warranty.
Will it automatically return to its base when it needs a recharge?
Yes, the robot vacuum docks itself when the battery is low or after cleaning.
Does it come with a charging station?
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Is the 120 minutes of cleaning time on max suction or on minimum power? How long does it last on max?
At maximum suction, the robot vacuum uses about 1-2% of battery power per minute.
Can it be returned to the charging dock if needed during the cleaning process?
Yes, you can recharge the robot vacuum by manually pressing the “Home” button on the robot or pressing the “Recharge” button in the app.
Is it important where I put the charging station?
Yes, we highly recommend placing the charging dock in an open area against the wall instead of the corner so that the robot vacuum can find it easily.
What is the voltage for charging?
It is designed to work on 14.4 volts.
How long does it take to charge?
It will take 300 minutes to get fully charged.
Where can I see the battery life?
You can see the battery level on the app. It will show you the % remaining battery on the bottom right corner.
Can it resume where it left off after recharging?
Yes, you can switch on this function under “Settings” in the app.
Can this smart robot vacuum go into different rooms by itself?
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design allows it to clean under furniture.
Do I have to set up boundaries for this vacuum?
If you don’t have a door or only want to clean a specific area, you need to set up the boundaries and no-go zones through the app to ensure the robot vacuum remains in a certain area.
How do I edit the map in the app to set up barriers / no-go zones?
Within the app, click on “More Features”, “Map Settings”, and click on the “Edit” icon to designate areas and rooms and set no-go zones.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it actually clean everywhere or do you have to position it and guide it through an entire room?
You can use a barricade to stop the robot vacuum from going into a different room.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
As long as there are no obstructions, it will clean across an entire room on its own, on both hardwood floors and carpet.
Does Lucy self-empty?
No, you will have to take out the tray and empty it.
Does it have sensors to prevent it from falling down the stairs?
Yes, it has 4 cliff sensors.
Why did my robot connection fail?
You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.
Will this work without WiFi?
Yes, you can directly press the Home button on the robot to start a cleaning job without opening the mobile app.
Can it run without the app?
Yes, the mobile app is an added convenience for remote control but is not required.
Should I purchase the warranty?
We offer a free one-year limited warranty for all robot vacuums purchased directly from Trifo.com.
How noisy is this robot vacuum?
The noise is under 70db. You can adjust the suction power through the app. The stronger the suction, the louder it gets. You can also turn on QUIET MODE to mute the robot so it won't talk at all.
Does it come with a remote?
No, it is WiFi connected so you can control it via the Trifo Home app on your mobile device.
Is there any temperature limit for using the robot vacuum?
The robot vacuum’s operating range is 0℃ – 40℃/ 32°F – 104°F.
Cleaning
App
Compatibility
Battery / Charging
Getting Started
Care and Maintenance
Does Ollie Ultra work in the dark?
Yes, it will work in the dark. However, sufficient light will enable the robot to make the best of the Trifo Intelligent Robotics Vision System (TIRVS) to clean your house more efficiently.
How do I operate it to clean all my rooms? And how does it know where to go?
Just press the power button and the robot vacuum will navigate and clean all your rooms on its own. With AI technology, it will create the most efficient cleaning route. The cleaning route will be like a zig-zag pattern as it remembers the spots it has already cleaned, making sure to get every corner. You can check your robot vacuum’s mapping on the app.
How well does it clean along edges? Is there a separate edge function?
It has two side brushes that allow the robot vacuum to automatically clean alongside edges.
How does it work in a large house that might have several couches, tables, and other furniture?
The robot vacuum is very thin, around 2.91 inches tall. As long as the furniture has sufficient height above the floor, the smart vacuum robot will clean the area underneath.
Can the robot vacuum mapping be used in a two-story house?
Yes, but the robot can’t climb stairs, so you have to manually carry it up and move it to a different floor.
We have hardwood floors and carpet. Will the vacuum work on both surfaces?
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Does the robot vacuum cleaner work well on tiled floors?
Yes, the robot is suitable for most floor types, including hardwood, carpet and tiled floors.
Does it damage laminate floors?
No, the robot works great on them.
Does it work well on medium pile carpets?
Yes, the robot works well on medium pile carpets.
Does the robot vacuum work well moving back and forth between hardwood and carpet floors?
Yes, the robot vacuum is able to transfer between different types of floors.
Does this robot cleaner pick up sand?
Yes, it can pick up sand. However, we don’t recommend allowing it to pick up large amounts of sand as it may damage the robot. It is great at picking up any amount of dust and pet hair.
How does it do with wood chips and ash?
We don’t suggest allowing it to vacuum wood chips and ashes as it may cause damage. It does really well with dust, cotton, wool, hair, etc.
Can it resume where it left off after recharging?
Yes, you can switch on this function under “Settings” in the app.
Can this smart robot vacuum go into different rooms by itself?
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design allows it to clean under furniture.
Do I have to set up boundaries for this vacuum?
If you don’t have a door or only want to clean a specific area, you need to set up the boundaries and no-go zones through the app to ensure the robot vacuum remains in a certain area.
How do I edit the map in the app to set up barriers / no-go zones?
Within the app, click on “More Features”, “Map Settings”, and click on the “Edit” icon to designate areas and rooms and set no-go zones.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it have sensors to prevent it from falling down the stairs?
Yes, it has 4 cliff sensors.
Does it actually clean everywhere or do you have to position it and guide it through an entire room?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it mop and vacuum at the same time?
No, you will have to manually change put in the mopping pads when you are ready to mop.
Where do I download the app?
The Trifo Home App is available on Google Play for Android, as well as the App Store for iPhone or iPad.
Does the app show the cleaned area and path in real time?
Yes, it does. The app will display the real-time cleaning map. You can check its location and cleaning path on the app anytime, anywhere.
Can this robot be programmed to clean every other day or every few days?
Yes. Within the app, click on the hamburger menu at the top right corner. Click on “Cleaning Schedule” and input the time and day you would like the robot vacuum to clean.
How long will it clean for when I set the auto clean in my app?
The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.
Is it possible to directly see what's going on in a room on the app through the vacuum's camera?
Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with live-video on the app.
Are my security cam videos and data private?
Yes, data and videos only get stored locally and do not get uploaded or stored in any cloud system. Your privacy is fully protected with Trifo.
Can Ollie Ultra work with 5g wifi?
No, Ollie Ultra works with 2.4G wifi. Lucy Ultra is the only model that works with 5g wifi at this time.
Is it compatible with Apple Siri?
No, it is not compatible with Siri yet.
Is it compatible with Apple?
Yes, it is perfectly compatible with iOS, Android devices, and tablets.
Is it compatible with Android?
Yes, it is compatible with Android.
Does the robot vacuum come with a lithium battery?
Yes, it comes with a 2500 mAh rechargeable lithium battery pack already built inside of it.
Can I replace the battery?
Yes. If the battery does not work, you may contact Trifo Support for the replacement of your battery.
How does it work?
The robot vacuum has a built-in battery. It also comes with a charger and charging base. When the battery runs low, the robot cleaner will return to the charging base by itself.
Should I turn the robot vacuum off or leave it in the base when not in use?
If you use it on a regular basis, you can just leave it at the charging base for self-charging until it’s fully charged. We suggest you turn off the robot if you will not use it for a long period of time.
What is the battery life?
The battery life is about 120 minutes on a full charge. Charging takes about 300 minutes. The battery has a 6 month warranty.
Will it automatically return to its base when it needs a recharge?
Yes, the robot vacuum docks itself when the battery is low or after cleaning.
Does it come with a charging station?
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Is the 120 minutes of cleaning time on max suction or on minimum power? How long does it last on max?
At maximum suction, the robot vacuum uses about 1-2% of battery power per minute.
Can it be returned to the charging dock if needed during the cleaning process?
Yes, you can recharge the robot vacuum by manually pressing the “Home” button on the robot or pressing the “Recharge” button in the app.
Is it important where I put the charging station?
Yes, we highly recommend placing the charging dock in an open area against the wall instead of the corner so that the robot vacuum can find it easily.
What is the voltage for charging?
It is designed to work on 14.4 volts.
How long does it take to charge?
It will take 300 minutes to get fully charged.
Where can I see the battery life?
You can see the battery level on the app. It will show you the % remaining battery on the bottom right corner.
Can it resume where it left off after recharging?
Yes, you can switch on this function under “Settings” in the app.
Can this smart robot vacuum go into different rooms by itself?
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design allows it to clean under furniture.
Do I have to set up boundaries for this vacuum?
If you don’t have a door or only want to clean a specific area, you need to set up the boundaries and no-go zones through the app to ensure the robot vacuum remains in a certain area.
How do I edit the map in the app to set up barriers / no-go zones?
Within the app, click on “More Features”, “Map Settings”, and click on the “Edit” icon to designate areas and rooms and set no-go zones.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it actually clean everywhere or do you have to position it and guide it through an entire room?
You can use a barricade to stop the robot vacuum from going into a different room.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
As long as there are no obstructions, it will clean across an entire room on its own, on both hardwood floors and carpet.
Why did my robot connection fail?
You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.
Will this work without WiFi?
Yes, you can directly press the Home button on the robot to start a cleaning job without opening the mobile app.
Can it run without the app?
Yes, the mobile app is an added convenience for remote control but is not required.
Should I purchase the warranty?
We offer a free one-year limited warranty for all robot vacuums purchased directly from Trifo.com.
How noisy is this robot vacuum?
The noise is under 70db. You can adjust the suction power through the app. The stronger the suction, the louder it gets. You can also turn on QUIET MODE to mute the robot so it won't talk at all.
Does it come with a remote?
No, it is WiFi connected so you can control it via the Trifo Home app on your mobile device.
Is there any temperature limit for using the robot vacuum?
The robot vacuum’s operating range is 0℃ – 40℃/ 32°F – 104°F.
Cleaning
App
Compatibility
Battery / Charging
Getting Started
Care and Maintenance
Does Emma Pet work in the dark?
Yes, it will work in the dark. However, sufficient light will enable the robot to make the best of the Trifo Intelligent Robotics Vision System (TIRVS) to clean your house more efficiently.
How do I operate it to clean all my rooms? And how does it know where to go?
Just press the power button and the robot vacuum will navigate and clean all your rooms on its own. With AI technology, it will create the most efficient cleaning route. The cleaning route will be like a zig-zag pattern as it remembers the spots it has already cleaned, making sure to get every corner. You can check your robot vacuum’s mapping on the app.
How well does it clean along edges? Is there a separate edge function?
It has two side brushes that allow the robot vacuum to automatically clean alongside edges.
How does it work in a large house that might have several couches, tables, and other furniture?
The robot vacuum is very thin, around 2.91 inches tall. As long as the furniture has sufficient height above the floor, the smart vacuum robot will clean the area underneath.
Can the robot vacuum mapping be used in a two-story house?
Yes, but the robot can’t climb stairs, so you have to manually carry it up and move it to a different floor.
We have hardwood floors and carpet. Will the vacuum work on both surfaces?
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Does the robot vacuum cleaner work well on tiled floors?
Yes, the robot is suitable for most floor types, including hardwood, carpet and tiled floors.
Does it damage laminate floors?
No, the robot works great on them.
Does it work well on medium pile carpets?
Yes, the robot works well on medium pile carpets.
Does the robot vacuum work well moving back and forth between hardwood and carpet floors?
Yes, the robot vacuum is able to transfer between different types of floors.
Does this robot cleaner pick up sand?
Yes, it can pick up sand. However, we don’t recommend allowing it to pick up large amounts of sand as it may damage the robot. It is great at picking up any amount of dust and pet hair.
How does it do with wood chips and ash?
We don’t suggest allowing it to vacuum wood chips and ashes as it may cause damage. It does really well with dust, cotton, wool, hair, etc.
Can it resume where it left off after recharging?
Yes, you can switch on this function under “Settings” in the app.
Can this smart robot vacuum go into different rooms by itself?
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design allows it to clean under furniture.
Do I have to set up boundaries for this vacuum?
If you don’t have a door or only want to clean a specific area, you need to set up the boundaries and no-go zones through the app to ensure the robot vacuum remains in a certain area.
How do I edit the map in the app to set up barriers / no-go zones?
Within the app, click on “More Features”, “Map Settings”, and click on the “Edit” icon to designate areas and rooms and set no-go zones.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it have sensors to prevent it from falling down the stairs?
Yes, it has 4 cliff sensors.
Does it actually clean everywhere or do you have to position it and guide it through an entire room?
You can use a barricade to stop the robot vacuum from going into a different room.
Does Emma Pet have a mopping function?
No, Emma Pet does not have the mopping function.
Where do I download the app?
The Trifo Home App is available on Google Play for Android, as well as the App Store for iPhone or iPad.
Does the app show the cleaned area and path in real time?
Yes, it does. The app will display the real-time cleaning map. You can check its location and cleaning path on the app anytime, anywhere.
Can this robot be programmed to clean every other day or every few days?
Yes. Within the app, click on the hamburger menu at the top right corner. Click on “Cleaning Schedule” and input the time and day you would like the robot vacuum to clean.
How long will it clean for when I set the auto clean in my app?
The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.
Is it possible to directly see what's going on in a room on the app through the vacuum's camera?
Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with live-video on the app.
Can Emma Pet work with 5g wifi?
No, Emma Pet works with 2.4G wifi. Lucy Ultra is the only model that works with 5g wifi at this time.
Is it compatible with Apple Siri?
No, it is not compatible with Siri yet.
Is it compatible with Apple?
Yes, it is perfectly compatible with iOS, Android devices, and tablets.
Is it compatible with Android?
Yes, it is compatible with Android.
Does the robot vacuum come with a lithium battery?
Yes, it comes with a 2500 mAh rechargeable lithium battery pack already built inside of it.
Can I replace the battery?
Yes. If the battery does not work, you may contact Trifo Support for the replacement of your battery.
How does it work?
The robot vacuum has a built-in battery. It also comes with a charger and charging base. When the battery runs low, the robot cleaner will return to the charging base by itself.
Should I turn the robot vacuum off or leave it in the base when not in use?
If you use it on a regular basis, you can just leave it at the charging base for self-charging until it’s fully charged. We suggest you turn off the robot if you will not use it for a long period of time.
What is the battery life?
The battery life is about 120 minutes on a full charge. Charging takes about 300 minutes. The battery has a 6 month warranty.
Will it automatically return to its base when it needs a recharge?
Yes, the robot vacuum docks itself when the battery is low or after cleaning.
Does it come with a charging station?
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Is the 120 minutes of cleaning time on max suction or on minimum power? How long does it last on max?
At maximum suction, the robot vacuum uses about 1-2% of battery power per minute.
Can it be returned to the charging dock if needed during the cleaning process?
Yes, you can recharge the robot vacuum by manually pressing the “Home” button on the robot or pressing the “Recharge” button in the app.
Is it important where I put the charging station?
Yes, we highly recommend placing the charging dock in an open area against the wall instead of the corner so that the robot vacuum can find it easily.
What is the voltage for charging?
It is designed to work on 14.4 volts.
How long does it take to charge?
It will take 300 minutes to get fully charged.
Where can I see the battery life?
You can see the battery level on the app. It will show you the % remaining battery on the bottom right corner.
Can it resume where it left off after recharging?
Yes, you can switch on this function under “Settings” in the app.
Can this smart robot vacuum go into different rooms by itself?
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design allows it to clean under furniture.
Do I have to set up boundaries for this vacuum?
If you don’t have a door or only want to clean a specific area, you need to set up the boundaries and no-go zones through the app to ensure the robot vacuum remains in a certain area.
How do I edit the map in the app to set up barriers / no-go zones?
Within the app, click on “More Features”, “Map Settings”, and click on the “Edit” icon to designate areas and rooms and set no-go zones.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
You can use a barricade to stop the robot vacuum from going into a different room.
Does it actually clean everywhere or do you have to position it and guide it through an entire room?
You can use a barricade to stop the robot vacuum from going into a different room.
Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?
As long as there are no obstructions, it will clean across an entire room on its own, on both hardwood floors and carpet.
Why did my robot connection fail?
You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.
Will this work without WiFi?
Yes, you can directly press the Home button on the robot to start a cleaning job without opening the mobile app.
Can it run without the app?
Yes, the mobile app is an added convenience for remote control but is not required.
Should I purchase the warranty?
We offer a free one-year limited warranty for all robot vacuums purchased directly from Trifo.com.
How noisy is this robot vacuum?
The noise is under 70db. You can adjust the suction power through the app. The stronger the suction, the louder it gets. You can also turn on QUIET MODE to mute the robot so it won't talk at all.
Does it come with a remote?
No, it is WiFi connected so you can control it via the Trifo Home app on your mobile device.
Is there any temperature limit for using the robot vacuum?
The robot vacuum’s operating range is 0℃ – 40℃/ 32°F – 104°F.
Cleaning
App
Compatibility
Battery/Charging
Getting Started
Care and Maintenance
Does Maxwell work in the dark?
Yes, it will work in the dark. However, sufficient light will enable the robot to make the best of the Trifo Intelligent Robotics Vision System (TIRVS) to clean your house more efficiently.
How do I operate it to clean all my rooms? And how does it know where to go?
Just press the power button and the robot vacuum will navigate and clean all your rooms on its own. With AI technology, it will create the most efficient cleaning route. The cleaning route will be like a zig-zag pattern as it remembers the spots it has already cleaned, making sure to get every corner. You can check your robot vacuum’s mapping on the app.
How do I connect to the wifi?
If you have both 2.4 and 5GHz WIFI networks, please ensure that your phone uses the 2.4GHz network and operates in the 802.11b/g/n bands to connect your robot vacuum to the app. Make sure that you downloaded the Trifo Home app and that you've set up an account. You can follow these steps to connect:
  • Open the Trifo App.
  • Add device.
  • Select Max.
  • Make sure the power is on.
  • Hold the Home button for 5 seconds, and you will hear a message "Let's connect me to your Home WIFI".
  • Please follow the instructions on the app.
  • Enter WiFi Password (requires 2.4 GHz).
  • Use Max's camera to scan the QR code (you will hear "Connecting now").
  • The app will configure the network.
  • Stay on the page, and you will hear "I'm connected to your WIFI network".
I cannot connect to the wifi?
Please note the following:
  • Max only works with 2.4G, not 5G so please check that your phone is connected to a 2.4G network.
  • Check the country/region and input the correct country/region that you are operating the robot vacuum in.
  • Do not leave the app interface or lock screen on the last step, which shows the processing percentage.
  • Make sure that you input your wifi password correctly
  • If it still does not connect, reset the robot via the reset button
Is it compatible with Apple Siri?
No, it is not compatible with Siri.
Is it compatible with Apple?
Yes, it is perfectly compatible with iOS, Android devices, and tablets.
Is it compatible with Android?
Yes, it is compatible with Android.
My battery life is not lasting?
Make sure that your docking station is plugged in all the way and your robot vacuum is charging properly. It should take about 3-5 hours to charge completely. Check to see the battery level on the Trifo Home App. If the battery level does not exceed a certain level no matter how long it is left charging, you may have to reposition the robot vacuum to make sure it is charging. It could also be that your battery life has run its course. Please contact support@trifo.com for more information on how to get a replacement battery.
My robot vacuum will not charge?
Make sure that the contact points of the robot are properly touching the contact points of the charging station. Make sure that the charging station is plugged in all the way and the cable on the bottom is also plugged in all the way. When charging, the distance between the robot and the charging station should be maintained at 1cm~2cm. The robot is likely to fail to charge if the distance is too close.
How do I set up my robot vacuum?
View video tutorials here.
Will this work without WiFi?
Yes, you can directly press the Home button on the robot to start a cleaning job without opening the mobile app.
Can it run without the app?
Yes, the mobile app is an added convenience for remote control but is not required.
How do I remove the dustbin and filters?
View video tutorials here.
How do I clean my robot vacuum?
View video tutorials here.
Is my robot vacuum covered by a warranty?
All Trifo robot vacuums are covered by a 1 year limited warranty starting on the date of purchase.
Purchase with peace of mind
Return it for free within 60 days for a full refund.
Free shipping
Receive it in 3 to 7 business days.
Warranties without worry
One year limited warranty.
Clarity when you need it
Our products are backed by our dedicated support team.