Troubleshooting | Trifo

Troubleshooting

Here you will find answers to common questions about your new home robot. You can either read the questions below to learn about your new family member or use the search bar to find specific answers.

Frequently Asked Questions

Cleaning

Does Max work in the dark?

Yes, it can work in a dark environment. However, sufficient light will enable the robot to make the best of Trifo Intelligent Robotics Vision System (TIRVS) to clean your house more efficiently.

How do I operate it to clean all my rooms? And how does it know where to go?

Just press the power button and the robot vacuum will find its way and clean all your rooms on its own. It is capable of smart visual navigation, thereby able to design a zig-zag cleaning route with knowing where it has serviced. You can check your robot vacuum mapping the room on the app.

How well does it clean along edges? Is there a separate edge function?

It has two side brushes specifically to get stuff of the edges.

How does it work in a large house that might have several couches, dining room and other tables, and other furniture?

The robot vacuum is very thin, around 2.91 inches tall. As long as the furniture has sufficient height above the floor, the smart vacuum robot will clean the area underneath.

Can the robot vacuum mapping be used in a two-story house?

Yes, but the robot can’t climb stairs, so you have to carry it up and move it to a different floor.

We have hard wood floors and carpet. Will the vacuum work on both surfaces?

Yes, the robot works for both although we suggest you avoid long-pile carpets.

Does the robot vacuum cleaner work well on tiled floors?

Yes, the robot is suitable for most floor types, including hardwood, carpet and tiled floors.

Does it damage laminate floors?

No, the robot works great on them.

Does they work well on medium pile carpets?

Yes, the robot works well on medium pile carpets.

Does the robot vacuum work well moving back and forth between hardwood and carpet floors?

Sure, it does great cleaning on both surfaces. The corners of lighter rugs may get turned up, but heavier ones will be fine.

Does this robot cleaner pick up sand?

Yes, it can pick up sand but not to a large amount otherwise it may damage the vacuum robot. However, it does a very good job at picking up dust and pet hair.

How does it do with wood chips and ash?

We don’t suggest it should pick up wood chips and ashes. There is the potential to damage the robot. It does really well with dust, cotton, wool, hair, etc.

Does Max mop too?

No, Max only vacuums.

Can it resume where it left off after recharging?

Yes, you can switch on thi function under “Settings” in the app.

Can this smart robot vacuum go into different rooms by itself?

If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design can facilitate cleaning under furniture.

Do I have to set up boundaries for this vacuum?

If you don’t have a door or only want to clean specific area, you need to use boundaries to ensure the robot vacuum remains in a certain area.

How do I edit the map in the app to set up barriers / no-go zones?

This function is not supported by the current version; however, the Ironpie m6 comes with powerful localization, mapping and exploration system so you can trust it to design the best route for you. If you want to set up no-go zones, we suggest you close the door or block off access to those areas with physical barriers.

Is there a way to stop my robot vacuum from going into a different room without a door or obstacle?

You can use a barricade to stop the robot vacuum from going into a different room.

Does it actually clean everywhere or do you have to position it and guide it through an entire room?

It is a robot vacuum with smart navigating. It knows where it is and where it has cleaned. As long as there are no obstructions on the path, it will clean everywhere it goes on its own, on both hardwood floors and carpet.

App

Where to download the app?

The Trifo Home App is available on Google Play for Android, as well as the App Store for iPhone or iPad.

Does the app show the cleaned area and path in real time?

Yes, it does. The app will display the real-time cleaning map. You can check its location and cleaning path on the app anytime, anywhere.

Can this robot be programmed to clean every other day or every few days?

Yes, under “Cleaning Schedule” you can choose designated time, day(s), and cleaning mode.

How long will it clean for when I set the auto clean in my app?

The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.

Is it possible to directly see what's going on in a room on the app through the vacuum's camera?

Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with real-time image transmission on the app.

Compatibility

Is it compatible with Apple Siri?

No, it is not compatible with Siri yet.

Is it compatible with Apple?

Sure, it’s perfectly compatible with iOS and Android devices or tablet.

Is it compatible with Android?

Yes, it works very well.

How long will it clean for when I set the auto clean in my app?

The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.

Is it possible to directly see what's going on in a room on the app through the vacuum's camera?

Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with real-time image transmission on the app.

Battery / Charging

Does the robot vacuum come with a lithium battery?

Yes, it comes with 2500 mAh rechargeable lithium battery pack.

Can I replace the battery?

Yes. If the battery does not work, you may contact a Trifo authorized repair center for the replacement of rechargeable battery packs.

How about the battery? How does it work?

The Ironpie is a self-charging robot vacuum with a built-in battery. It has a charging base. When the battery runs low, the robot cleaner will return to the charging base by itself.

Should I turn the robot vacuum off or leave it in the base when not in use?

If you use it on a regular basis, you can just leave it at the charging base for self-charging until it’s fully charged. We suggest you turn off the robot if you will not use it for a long period of time.

What is the battery life?

The robot vacuum will clean for 100 minutes, auto-return for a full recharge that takes about 300 minutes. It also includes a worry-free 12-month warranty.

Does it have a home base for self-charging and will it return to its base when it needs a recharge?

Of course, the robot vacuum docks itself when the battery is low or after cleaning. Or, you can control it through the app.

Does it come with a charging station?

Yes. It comes with a dock. The self cleaning vacuum automatically returns to the dock when its battery gets low or finishes cleaning.

Is the 100 minutes of cleaning time on max suction or on minimum power? How long does it last on max?

At maximum suction, the robot vacuum uses about 1-2% of battery power per minute.

Can it be returned to charging dock if needed during the cleaning process?

Yes, the robot vacuum can automatically enter recharging mode and returns to the charging base when the power is running low. You can also recharge the robot vacuum by pressing the recharge button on the vacuum cleaner or through the recharge button in your mobile app.

Does it dock automatically?

Sure, it will dock for self-charging when it finishes cleaning or when the battery is running low. Or, you can also press the dock button on the robot vacuum or the app to get it to dock early.

Is it important where I put the charging station?

Yes, we suggest you place the charging dock in an open area against the wall instead of the corner for self-charging.

What is the voltage for charging?

It is designed to work on 14.4 volts.

How long does it take to charge?

It will take 300 minutes to get fully charged.

Getting Started

Wi-Fi & Connecting
  • Wi-Fi Network is on 2.4 GHz or 2.4/5 GHz Mixed Network - M6, Max
    and Emma require 2.4GHz network and will not work on a 5GHz
    network. Lucy can work on 2.4 GHz/ 5 GHz network.
  • If you are using a 2.4/5 GHz mixed network, make sure your mobile
    device is connected to a 2.4 GHz network at the beginning of the
    setup process.
  • Mobile device is on compatible Software Version:
    Iphone: IOS 11 or higher
    Android: OS 5.0 or higher
  • Confirm you are not using a VPN (Virtual Private Network) or Proxy
    Server on either the router or mobile device.
  • Make sure your router does not have an isolation mode enabled or
    black list.
  • This setting can be named multiple ways, such as “WI-Fi Isolation”, “IP isolation”, or “Network Isolation” .
  • Communication channel support all
  • Your router supports IPv4.
  • If you are using a network extender/repeater, the network same (SSID) and password are the same as your primary network.

Note:

  • Some routers can be equipped with a network after restoring
    factory settings;
  • If you router model is ASUS AC88U: Router settings > 2.4 G settings > Professional settings: Change “Multicast Rate” from auto to manual designation > Select “OFDM24”to configure the network
Why did my robot connection fail?

You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.

Will this work without WiFi?

Yes, you can directly press the button on Max to start a cleaning job without opening the mobile app.

Can it run without the app?

Sure, the mobile app is an added convenience for remote control but is not required.

Care and Maintenance

Is the WiFi connection limited to 2.4GHz?

Yes, if you have both 2.4 and 5GHz, your smartphone need to connect to 2.4GHz and then connect your robot vacuum to the app.

Why did my robot connection fail?

You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.

Will this work without WiFi?

Yes, you can directly press the home button on the robot to start cleaning without opening the mobile app.

Can it run without the app?

Sure, the mobile app is an added convenience for remote control but is not required.

Should I purchase the warranty?

We offer one-year limited warranty for free.

How noisy is this robot vacuum?

Noice is under 70db. You can adjust the suction power through the app. The stronger the suction, the louder it gets. You can also turn on QUIET MODE to mute the robot so it won't talk at all.

Does it come with a remote?

No, it is WiFi connected so you can control it via the Trifo Home app on your mobile device.

Is there any temperature limit for using the robot vacuum?

The robot vacuum’s operating range is 0℃ – 40℃/ 32°F – 104°F.

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