Here you will find answers to common questions about your new home robot. You can either read the questions below to learn about your new family member, use the search bar to find specific answers, or watch the tutorial videos on our Youtube channel.
Frequently Asked Questions
Cleaning
Yes, it can work in a dark environment. However, sufficient light will enable the robot to make the best of Trifo Intelligent Robotics Vision System (TIRVS) to clean your house more efficiently.
Just press the power button and the robot vacuum will find its way and clean all your rooms on its own. It is capable of smart visual navigation, thereby able to design a zig-zag cleaning route with knowing where it has serviced. You can check your robot vacuum mapping the room on the app.
It has two side brushes specifically to get stuff of the edges.
The robot vacuum is very thin, around 2.91 inches tall. As long as the furniture has sufficient height above the floor, the smart vacuum robot will clean the area underneath.
Yes, but the robot can’t climb stairs, so you have to carry it up and move it to a different floor.
Yes, the robot works for both although we suggest you avoid long-pile carpets.
Yes, the robot is suitable for most floor types, including hardwood, carpet and tiled floors.
No, the robot works great on them.
Yes, the robot works well on medium pile carpets.
Sure, it does great cleaning on both surfaces. The corners of lighter rugs may get turned up, but heavier ones will be fine.
Yes, it can pick up sand but not to a large amount otherwise it may damage the vacuum robot. However, it does a very good job at picking up dust and pet hair.
We don’t suggest it should pick up wood chips and ashes. There is the potential to damage the robot. It does really well with dust, cotton, wool, hair, etc.
No, Max only vacuums.
Yes, you can switch on thi function under “Settings” in the app.
If doors are open, yes. The smart navigation enables the robot vacuum to automatically go into other rooms, and its slim design can facilitate cleaning under furniture.
If you don’t have a door or only want to clean specific area, you need to use boundaries to ensure the robot vacuum remains in a certain area.
This function is not supported by the current version; however, the Ironpie m6 comes with powerful localization, mapping and exploration system so you can trust it to design the best route for you. If you want to set up no-go zones, we suggest you close the door or block off access to those areas with physical barriers.
You can use a barricade to stop the robot vacuum from going into a different room.
It is a robot vacuum with smart navigating. It knows where it is and where it has cleaned. As long as there are no obstructions on the path, it will clean everywhere it goes on its own, on both hardwood floors and carpet.
App
The Trifo Home App is available on Google Play for Android, as well as the App Store for iPhone or iPad.
Yes, it does. The app will display the real-time cleaning map. You can check its location and cleaning path on the app anytime, anywhere.
Yes, under “Cleaning Schedule” you can choose designated time, day(s), and cleaning mode.
The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.
Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with real-time image transmission on the app.
Compatibility
No, it is not compatible with Siri yet.
Sure, it’s perfectly compatible with iOS and Android devices or tablet.
Yes, it works very well.
The robot vacuum cleaner will work until it cleans all areas or needs to be recharged.
Yes. The robot with a camera can help you remotely monitor your home, and you can see what is happening with real-time image transmission on the app.
Battery / Charging
Yes, it comes with 2500 mAh rechargeable lithium battery pack.
Yes. If the battery does not work, you may contact a Trifo authorized repair center for the replacement of rechargeable battery packs.
The Ironpie is a self-charging robot vacuum with a built-in battery. It has a charging base. When the battery runs low, the robot cleaner will return to the charging base by itself.
If you use it on a regular basis, you can just leave it at the charging base for self-charging until it’s fully charged. We suggest you turn off the robot if you will not use it for a long period of time.
The robot vacuum will clean for 100 minutes, auto-return for a full recharge that takes about 300 minutes. It also includes a worry-free 12-month warranty.
Of course, the robot vacuum docks itself when the battery is low or after cleaning. Or, you can control it through the app.
Yes. It comes with a dock. The self cleaning vacuum automatically returns to the dock when its battery gets low or finishes cleaning.
At maximum suction, the robot vacuum uses about 1-2% of battery power per minute.
Yes, the robot vacuum can automatically enter recharging mode and returns to the charging base when the power is running low. You can also recharge the robot vacuum by pressing the recharge button on the vacuum cleaner or through the recharge button in your mobile app.
Sure, it will dock for self-charging when it finishes cleaning or when the battery is running low. Or, you can also press the dock button on the robot vacuum or the app to get it to dock early.
Yes, we suggest you place the charging dock in an open area against the wall instead of the corner for self-charging.
It is designed to work on 14.4 volts.
It will take 300 minutes to get fully charged.
Getting Started
- Wi-Fi Network is on 2.4 GHz or 2.4/5 GHz Mixed Network - M6, Max and Emma require 2.4GHz network and will not work on a 5GHz network. Lucy can work on 2.4 GHz/ 5 GHz network.
- If you are using a 2.4/5 GHz mixed network, make sure your mobile device is connected to a 2.4 GHz network at the beginning of the setup process.
- Mobile device is on compatible Software Version:
Iphone: IOS 11 or higher
Android: OS 5.0 or higher - Confirm you are not using a VPN (Virtual Private Network) or Proxy Server on either the router or mobile device.
- Make sure your router does not have an isolation mode enabled or black list.
- This setting can be named multiple ways, such as “WI-Fi Isolation”, “IP isolation”, or “Network Isolation” .
- Communication channel support all
- Your router supports IPv4.
- If you are using a network extender/repeater, the network same (SSID) and password are the same as your primary network.
Note:
- Some routers can be equipped with a network after restoring factory settings;
- If you router model is ASUS AC88U: Router settings > 2.4 G settings > Professional settings: Change “Multicast Rate” from auto to manual designation > Select “OFDM24”to configure the network
You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.
Yes, you can directly press the Home button on the robot to start a cleaning job without opening the mobile app.
Sure, the mobile app is an added convenience for remote control but is not required.
Care and Maintenance
Yes, if you have both 2.4 and 5GHz, your smartphone need to connect to 2.4GHz and then connect your robot vacuum to the app.
You need to make sure the WiFi router is set at 2.4GHz and operating in the 802.11b/g/n bands.
Yes, you can directly press the home button on the robot to start cleaning without opening the mobile app.
Sure, the mobile app is an added convenience for remote control but is not required.
We offer one-year limited warranty for free.
Noice is under 70db. You can adjust the suction power through the app. The stronger the suction, the louder it gets. You can also turn on QUIET MODE to mute the robot so it won't talk at all.
No, it is WiFi connected so you can control it via the Trifo Home app on your mobile device.
The robot vacuum’s operating range is 0℃ – 40℃/ 32°F – 104°F.